Payment Terms
Last Updated: April 13, 2024
These Payment Terms govern all financial transactions between Tromvak and participants enrolling in our online seminars and educational programs. By registering for any paid service, you agree to these terms.
Accepted Payment Methods
We accept the following payment methods for seminar registration and related services:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal
- Bank transfers
- Other electronic payment methods as displayed during checkout
All payments are processed through secure, encrypted payment gateways. We do not store complete credit card information on our servers.
Pricing and Fees
All prices are displayed in the currency indicated on our website at the time of registration. Prices include applicable taxes unless otherwise stated. We reserve the right to modify pricing at any time, but changes will not affect registrations already confirmed and paid.
Registration fees typically cover:
- Access to live seminar sessions
- Course materials and resources
- Recorded session access for the specified period
- Certificate of completion where applicable
Additional fees may apply for optional services such as individual consultations, extended access periods, or physical materials shipment.
Payment Processing
Payment is required at the time of registration unless alternative arrangements have been made in writing. Your registration is confirmed only after successful payment processing.
If payment is declined or fails, your registration will not be processed. You will receive notification of payment failure and may attempt payment again or contact us for assistance.
For bank transfers, registration is confirmed upon receipt of cleared funds. Processing may take three to five business days. We recommend registering well in advance of the seminar start date when using this method.
Billing Information
You are responsible for providing accurate and complete billing information, including:
- Full legal name
- Valid email address
- Billing address
- Payment method details
You agree to update this information promptly if it changes. Failure to provide accurate information may result in payment processing delays or registration cancellation.
Invoices and Receipts
Upon successful payment, you will receive an electronic receipt via email. This receipt serves as confirmation of your registration and payment.
Formal invoices are available upon request. If you require an invoice for accounting or reimbursement purposes, contact us at info@tromvak.com with your transaction details.
Refund Policy
Refund eligibility and processing are governed by our separate Refund Policy. Generally:
- Cancellations made more than fourteen days before the seminar start date are eligible for a full refund minus processing fees
- Cancellations made seven to fourteen days before the start date may receive a partial refund
- Cancellations made less than seven days before the start date are generally non-refundable
Refund requests must be submitted in writing to info@tromvak.com. Approved refunds are processed within ten business days using the original payment method.
Payment Plans and Installments
Payment plans may be available for certain seminars or programs. Installment options, if offered, will be clearly indicated during registration.
When selecting a payment plan:
- An initial deposit is required to secure your registration
- Subsequent payments are automatically charged on scheduled dates
- Failure to make scheduled payments may result in access suspension
- Full payment must be completed before the seminar end date
Payment plan availability and terms vary by program and are subject to approval.
Currency and Exchange Rates
Prices are displayed in the currency selected on our website. If your payment method uses a different currency, your financial institution will apply the exchange rate at the time of transaction.
We are not responsible for exchange rate fluctuations or foreign transaction fees imposed by your bank or payment provider.
Failed or Disputed Payments
If a payment fails due to insufficient funds, expired card details, or other reasons, we will notify you via email. You will have the opportunity to update your payment information and complete the transaction.
If you dispute a charge with your payment provider without first contacting us, your access to services may be suspended pending resolution. We encourage you to contact us directly to resolve any billing concerns.
Late Payments
For payment plans or invoiced services, payment is due by the date specified. Late payments may result in:
- Suspension of access to seminar materials and sessions
- Late fees as specified in your payment agreement
- Cancellation of registration if payment is not received within the grace period
We will make reasonable efforts to contact you before suspending access or canceling registration.
Promotional Codes and Discounts
Promotional codes and discounts may be offered from time to time. Terms and conditions apply to each promotion, including:
- Expiration dates
- Eligibility requirements
- Applicable programs or seminars
- Non-transferability
Only one promotional code may be used per transaction unless otherwise stated. Promotional discounts cannot be applied retroactively to completed purchases.
Corporate and Group Registrations
Special pricing and payment terms may be available for corporate or group registrations of five or more participants. Contact us at info@tromvak.com for information about group rates and customized payment arrangements.
Corporate invoicing and purchase order processing are available for qualifying organizations.
Subscription Services
If you subscribe to recurring services or membership programs:
- Your payment method will be automatically charged at the beginning of each billing cycle
- You will receive notification before each charge
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds are provided for partial billing periods
Security and Fraud Prevention
We employ industry-standard security measures to protect your payment information. However, we may decline or cancel transactions that appear suspicious or fraudulent.
We reserve the right to request additional verification for certain transactions, including:
- Proof of identity
- Confirmation of billing address
- Authorization from the cardholder
Failure to provide requested verification may result in transaction cancellation.
Taxes
Prices may be subject to applicable taxes based on your location and local regulations. Taxes will be calculated and displayed during checkout before payment confirmation.
You are responsible for any additional taxes or duties not collected at the time of purchase, as required by your local jurisdiction.
Changes to Payment Terms
We reserve the right to modify these Payment Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
For transactions already in progress, the terms in effect at the time of registration will apply.
Contact Information
For questions about payments, billing, or these Payment Terms, please contact us:
Email: info@tromvak.com
Phone: +380682404040
Address: Students'ka Street, 3, Rivne, Rivnens'ka
oblast, Ukraine, 33000